Aloha, Welcome to Sands of Kahana, your home away from home on beautiful Maui. This guide offers important information for planning and enjoying your vacation, ensuring your stay is relaxing and stress free. If we can be of further assistance, please let us know. Mahalo, The Sands of Kahana Resort Ohana RESORT GUIDE
BEFORE YOUR ARRIVAL Check In Luggage Address & Parking DURING YOUR STAY Quiet Hours Business Center ATM Linens & Towels Wi-Fi Smoke-free Policy Appliances TV Remote Laundry Housekeeping Unit Cleanliness Check Out Guest Feedback POOL, HYRO SPA, & BEACH Pools Hydro Spa Beach DINING The Beach House Bar & Grill BBQ Grills SPORTS & FITNESS Sports Fitness Center FAMILY TIME Koi Pond Activities Concierge Desk The Beach Shack Island Activities EMERGENCY & IMPORTANT NUMBERS In case of emergencies, dial 9 + 911 using the phone in your suite. FRONT DESK – Ext. 421 | 808.669.0400 | FAX: 808.669.2405 | 24/7 CONCIERGE DESK – Ext. 7202 | 808.669.3830 | 8am – 5pm daily OWNER SERVICES – Ext. 7201 | 800.775.8463 | 8am – 4pm daily THE BEACH HOUSE BAR & GRILL – Ext. 422 | 808.669.5000 | 7am – 10pm daily THE BEACH SHACK – 808.663.3618 | 8am – 2pm daily TABLE OF CONTENTS CHECK OUT OUR BEACH CAM @soleilmanagementhawaii
2 3 4 5 5 6 7 9 10 11 12 15 16 17 21 22 20 18 Conch Nautilus Triton Cowry 18 18 19 18 13 14 1 8 23 RESORT AMENITIES Conch Tower..........................1 Nautilus Tower.....................2 Triton Tower...........................3 Cowry Tower.........................4 Fitness Room........................5 Basketball Court.................6 Tennis Court..........................7 Pickleball Court..................8 Front Desk............................................9 Concierge Desk...............................10 Tennis Lobby......................................11 Business Center..............................12 Koi Pond...............................................13 Putting Green..................................14 Children’s Pool.................................15 Beach Shack.....................................16 The Beach House Bar & Grill....17 BBQ Grills........................................18 Housekeeping..............................19 Pool....................................................20 Hydro Spa........................................21 Tanning Deck..............................22 Owner Services..........................23 Vacation Club Room.................23 N RESORT MAP FRONT DESK
CHECK IN We are thrilled to have you stay with us! Check in starts at 4pm local time. A valid I.D. and credit card are required to check in, so please have them ready. While we strive to accommodate every guest, early check in is subject to availability. Please call the front desk at 808.669.0400 for more information. The beach is always available for your enjoyment while waiting for your room. LUGGAGE We understand that transportation times do not always coincide with check in and check out times. For your convenience, guests can use our vacation club room for luggage and food storage. Note that this room is not monitored 24/7. For security reasons, please do not leave luggage unattended in the resort. If you have any questions or want more information about luggage storage options, contact the front desk at 808.669.0400. For your convenience, luggage carts are available for guest use in the basement level of each building. Please return luggage carts to the basement level when not in use. ADDRESS 4299 Lower Honoapiilani Highway Lahaina Maui, HI 96761 PARKING Garage and surface lot parking is available for your convenience at our resort. The front desk will provide guests with a parking pass with their check in materials. If you arrive at the resort before check in, please see the concierge desk for a parking pass. BEFORE YOUR ARRIVAL
QUIET HOURS We strive to ensure that all guests have a stress free and relaxing vacation. Please respect the quiet hours of 9pm to 9am. BUSINESS CENTER The resort’s business center offers a computer and printer for all of your business needs. It is located in Cowry tower and is open from 5am to 10pm for easy access during your stay. The computer usage fee is $5 per 10 minutes and $0.25 per black & white page printed. Please note there is no color printing available. ATM The ATM is located in The Beach House Bar & Grill and can be accessed from 7am to 10pm. LINENS & TOWELS To ensure a cozy vacation, enough linens and towels have been placed in your unit to last the length of your stay. Extra linens & towels plus items for the sofa sleeper are located in the hallway closet. WI-FI Internet connection via Wi-Fi is available in your unit only. Please note there is no access to Wi-Fi in common areas such as the lobby or by the pool. Network name: sok(room number) Password: sands(room number) Should you need any assistance with the Wi-Fi: Dial ext. 421. SMOKE-FREE POLICY The Sands of Kahana is a smoke-free resort. Smoking of tobacco, marijuana, and e-cigarettes is prohibited in all guest rooms, balconies, and common areas. Evidence of smoking in the resort will result in a $750 cleaning charge. Guest smoking is allowed in designated areas for tobacco and e-cigarettes only. APPLIANCES For your enjoyment, each unit is equipped with a full kitchen including the following appliances: refrigerator, dishwasher, oven/stove, microwave, blender, toaster, and coffee maker. To make your stay even easier, your unit comes with the following: washer & dryer, telephone, television with cable, alarm clock, hair dryer, and iron & ironing board. DURING YOUR STAY
Relax and unwind while watching some TV in your suite. You can control the TV and cable box using the remote provided by Spectrum. For further assistance with your TV, please call the front desk at ext. 421. To turn on/off your TV and cable box: TV: Press TV button, then POWER button Cable: Press CBL button, then POWER button LAUNDRY A washer and dryer is located in your unit for your convenience. HOUSEKEEPING We are here to serve your needs and ensure your stay is memorable. Housekeeping services are provided every 7 days for guests staying longer than one week. If you would like additional cleaning, costs are detailed below. Custom cleaning requests start at $40/hour. Please call the front desk at ext. 421 for more information. UNIT CLEANLINESS Our beautiful island is home to a wide range of creatures that contribute to our ecosystem. Occasionally, that leads to some unwanted pests in our resort. Please take the following precautions to mitigate the occurrences of these pests in your unit. Empty all trash during your stay and upon check out. There are trash chutes located on each floor next to the elevator at the end of the hallway. Clean all kitchen surfaces after preparing food and eating, tightly seal leftover food, and store all food containers in the refrigerator or freezer. In the event you notice unwanted pests in your unit, please contact the front desk at ext. 421. CHECK OUT Mahalo for staying at our resort. We hope to see you again! Check out is at 11am. Please bring your room keys to the front desk when you’re ready to check out. To make your return easier, we offer complimentary printing of boarding passes at the front desk. GUEST FEEDBACK Your feedback is important to us! Please let us know if there’s anything during your stay that we can do to make your vacation even better. Please contact the front desk at 808.669.0400 with any feedback. After your stay, you will receive a post departure survey in your email and we would like for you to share your most memorable experience during your stay with us. FREQUENCY 1 BEDROOM 2 BEDROOM 3 BEDROOM DAILY $55 $75 $100 MIDWEEK $65 $90 $115 DURING YOUR STAY
In order to abide by the regulations set forth by the State of Hawaii Department of Health the following rules are in place. Mahalo for following these rules and keeping Sands of Kahana a safe and relaxing place for everyone. All glass & personal coolers are strictly prohibited. POOL FURNITURE Please do not remove furniture from pool area. ATTIRE We pride ourselves on being a family friendly resort. We appreciate all guests wearing tasteful attire in all areas. POOLS 8am – 10pm Daily Enjoy both of Sands of Kahana’s refreshing pools. The resort offers a large main pool and a children’s pool for the whole family to enjoy. Adult supervision is required for minors to ensure safety. Please note there is no lifeguard on duty. HYDRO SPA 8am – 10pm Daily There’s nothing better than returning to the Sands of Kahana and submerging in total relaxation in our hydro spa. Adult supervision is required for minors to ensure safety. Please note there is no lifeguard on duty. BEACH Open to the public 24/7 Enjoy a dip in the ocean with the beach just steps from the resort! While the ocean can be beautiful and refreshing, it can also be unpredictable. Please pay attention to posted ocean conditions and only swim at your discretion. Adult supervision is required for minors to ensure safety. There is no lifeguard on duty. POOLS, HYDRO SPA, & BEACH Pool & Beach
DINING SPORTS & FITNESS THE BEACH HOUSE BAR & GRILL 7am – 10pm Daily | ext. 422 | Pool Building Casually tropical, definitively Maui, the poolside The Beach House Bar & Grill reflects our relaxed and carefree atmosphere. Open and airy, resplendent in rich wood textures and earth-tone flooring, The Beach House is the ideal spot to enjoy an enticing meal and a refreshing island drink. VISIT WEBSITE BBQ GRILLS Turn up the heat and grill your favorite foods for the whole family. Grills are located around the resort for your enjoyment. All necessary grilling utensils are located in your unit. Instructions are located near the grills. If you need assistance please visit the front desk. Play a game the whole family will enjoy or spend a little time for yourself in our fitness center. Sports equipment is available at the front desk on a first come, first served basis. Children twelve (12) years of age or under must be accompanied by an adult at all times. TENNIS COURT 8am – 10pm Daily PICKLEBALL COURT 8am – 10pm Daily BASKETBALL COURT 8am – 10pm Daily PUTTING GREEN 8am – 10pm Daily FITNESS CENTER 5am – 10pm Daily | Nautilus & Cowry Towers Includes cardio & strength machines, and TVs for your entertainment. Putting Green The Beach House Bar & Grill Tennis Court
FAMILY TIME KOI POND Fish feeding occurs Friday - Wednesdays at 4pm. Don’t forget to bring your camera for lasting memories! CONCIERGE DESK 8am – 5pm Daily | 808.669.3830 or Ext. 7202 The concierge desk is able to advise you on unique activities and tours that are available on the beautiful island of Maui. THE BEACH SHACK 8am – 2pm Daily | 808.663.3618 Everything you need for a perfect beach day! The Beach Shack offers stand-up paddle boards, kayaks, beach chairs, beach umbrellas, coolers, and more. Koi Pond
OWNER SERVICES ACTIVITIES* Putting Green Golf Mondays | 8:30am | Putting Green Come practice and play on our resort putting green. Please sign up 24 hours in advance. Children twelve (12) years of age or under must be accompanied by an adult at all times. Ukulele Mondays | 10:00am | Vacation Club Room Learn chords on Hawaii’s most famous instrument. This activity is for guests ages 12 and older. Please sign up 24 hours in advance. Pickleball Tuesdays | 1pm | Pickleball Court Play a fun sport that combines many elements of tennis, badminton, and ping-pong! Please sign up 24 hours in advance. Children twelve (12) years of age or under must be accompanied by an adult at all times. Basketball Tuesdays | 2:30pm | Basketball Court Join us for some fun basketball games! Please sign up 24 hours in advance. Children twelve (12) years of age or under must be accompanied by an adult at all times. Flower Lei Thursdays | 9am, 10:30am, 1pm Vacation Club Room Make your own lei from real flowers. Class size is limited to 18 people per 30 minutes. Please sign up 24 hours in advance. Grab & Go Thursdays | 2:30pm | Vacation Club Room Bring home a souvenir designed by you! Color and design your tennis visor & drawstring bag. Please pick up from the Vacation Club Room and bring markers to the front desk when finished. *Activity days and times are subject to change. FAMILY TIME
MAUI’S TOP ACTIVITIES There is so much beauty and adventure to experience in Maui, Island Activity Company highlights the top 12 to guide you on your next excursion! Looking for something else? Island Activity Company concierge team offers over 400 activities on Maui and over 2,300 across the state of Hawaii. Visit the Island Activity Company Concierge at the Sands of Kahana lobby or call 808.669.3830. CIRCLE ISLAND HELICOPTER TOUR This deluxe circle island tour will take you to see THE BEST of East and West Maui. Highlights include Haleakala crater, one of the world’s largest volcanoes, and the fabulous cascading waterfalls of the Hana rain forest and West Maui Mountains. 65 minute tour. WEST MAUI / MOLOKA‘I HELICOPTER TOUR Soar over the hidden valleys, waterfalls and jagged peaks of the West Maui Mountains, the second wettest spot on Earth, then across the channel to witness the world’s tallest sea cliffs on Molokai’s isolated north shore. 50 minute tour. LANA‘I SNORKEL & DOLPHIN WATCH Cruise on a deluxe catamaran to the dramatic shorelines and bays of Lana‘i, home to wild dolphins. Snorkel the beautiful reefs of Lana‘i. All snorkel gear, continental breakfast, lunch and ice cold refreshments are included. LANA‘I DOLPHIN SNORKEL ON A SUPER RAFT View spectacular sea caves, sea cliffs and Lanai’s barrier reef. Start your morning with juice and Kona coffee during check-in at Lahaina Harbor slip #11. Snorkel gear, instructions and safety tips are provided by our experienced Captain and crew. Spinner and Bottlenose dolphins are often encountered along with lots of tropical reef fish and green sea turtles. MOLOKINI SNORKEL Travel to Molokini and or turtle town where snorkeling conditions are at their best. Voyage with a small or large group, led by a team of knowledgeable marine naturalists on a snorkeling eco-adventure. All snorkel gear, continental breakfast, lunch and ice cold refreshments are included. SUNSET DINNER CRUISE Experience Maui’s sunset on a two hour romantic Dinner Cruise. Enjoy cocktails, an appetizer and your choice of four entrees followed by dessert. Premium seating guarantees a private table and premium drink upgrades.
ZIPLINE One of the hottest activities on Maui. Flying on ziplines will be a highlight of your Maui vacation. Capture the excitement as you soar over treetops, canyons and valleys! This eco-friendly activity will be an experience to remember. Age and weight restrictions. HANA GUIDED VAN TOUR Explore the tropical beauty of the Hana coast. Your professional guide will escort you in air conditioned comfort through 617 curves, 54 one lane bridges, waterfalls, scenic lookouts, bamboo jungles and black sand beaches. Continental breakfast and coffee, lunch, all day beverage service. Hotel pick up included. HALEAKALA SUNRISE Enjoy the dawn of the day and the majesty of Maui’s 10,023 foot volcano. See the volcanic beauty in dawn pastels while learning about the legends and culture of our beautiful island on this memorable journey. Limitedmenu restaurant breakfast included. Hotel pick up included. HYATT REGENCY DRUMS OF THE PACIFIC LU‘AU Witness the exotic songs and dances of Tahiti, Fiji, New Zealand, Tonga, Hawai‘i, and the fire knife finale from Samoa at the Hyatt Regency Resort. Lei greeting, Hawaiian crafts, imu ceremony, all you can eat buffet (vegetarian entree available), kids buffet and open bar with tableside cocktail service included. ROYAL LAHAINA LU‘AU We have exclusive Premium Front Table Seating for this popular family lu’au at the Royal Lahaina Resort in Ka‘anapali. Featuring a Polynesian Revue, shell lei greeting, open bar, all you can eat buffet, kid’s buffet and spectacular fire dancing finale. TE AU MOANA LU‘AU Located on the beautiful lu’au grounds of the Wailea Beach Marriott, experience the lavish celebration as Te Au Moana brings to life the fascinating skills of island people through the vibrant songs and dance of the Pacific. Dine as the ocean sits peacefully before you as you discover the fascinating stories of Maui and Hawaii through this unforgettable cultural experience. MAUI’S TOP ACTIVITIES There is so much beauty and adventure to experience in Maui, Island Activity Company highlights the top 12 to guide you on your next excursion! Looking for something else? Island Activity Company concierge team offers over 400 activities on Maui and over 2,300 across the state of Hawaii. Visit the Island Activity Company Concierge at the Sands of Kahana lobby or call 808.669.3830.